Terms

The terms of the agreement between Veenus Limited and you being the Travel Partner are as follows;

INTERPRETATIONS AND DEFINITIONS

• "Veenus", "our", "we" and "us" refer to Veenus Limited.
• "You", "your" and "Travel Partner" refer to your business as the Tour Operator.
• "Platform", "Veenus platform", "Veenus system", "Vega" refer to the Veenus Vega Platform on the Veenus.com website.
• "Hotel" refers to any hotel or accommodation provider in respect of which Veenus books accommodation at your request.
• "Experience" refers to any attraction or attraction/experience provider in respect of which Veenus books tickets, places, tours, meals and/or other services at your request.
• "Train" refers to any train provider in respect of which Veenus books seats at your request.
• "Cruise" refers to any river cruise provider in respect of which Veenus books cabins at your request.
• "Services" refers to all services and goods (if any) including without limit, river cruise cabins, train bookings, ferry crossings, attractions/experiences or any other Service or booking which Veenus offers to supply in accordance with these Terms and Conditions.


• "Contract" refers to the contract for the sale and purchase of the Services
• "ETC" refers to the Experience Tour Confirmation which is issued by Veenus to you as a Tour Operator/Group Organiser.
• Any additional services booked by Veenus (which are not part of these terms and conditions) may be subject to separate terms and conditions depending on the type of service performed by Veenus.
• These terms and conditions take precedence over any terms and conditions, or other terms presented by you or your agents. In the case of any conflict between the provisions of these terms and conditions and any terms and conditions or other terms presented by you or your agents, the provisions of these terms and conditions shall prevail.

BASIS OF CONTRACT WITH VEENUS

• Veenus shall act as agent for sale of rooms by the Hotel, sale of tickets/entry by the Experience, sale of Cruise cabins, Train seats and/or any other Service in accordance with any quotation or order provided in writing or verbally by Veenus to you or via the Veenus website booking platform.
• No variation to these Terms and Conditions shall be binding unless agreed in writing by a director of Veenus with your authorised representative.
• In case any clause in these terms and conditions becomes invalid then the remaining clauses shall not be affected and will stay in full effect throughout
• Nothing in this agreement shall limit or exclude any liability for fraud.
• Any typographical, clerical, or other error or omission in any sales literature, quotation, price list,acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.

BOOKING PROCEDURE, ORDER AND SPECIFICATION

• All stages of the booking procedure must be completed on Vega by the Travel Partner unless otherwise specified by Veenus.
• You are responsible for ensuring the accuracy of the terms of any confirmed booking and for providing us with any necessary information relating to the provision of the Services within such a time as is sufficient as per the ETC and/or these terms and conditions for Veenus to make the necessary arrangements for the contract to continue to be performed in accordance with its terms and as specified on Vega.
• To confirm your reservation and to ensure that Veenus has the correct information for your booking you are requested to e-sign and submit the Experience Tour Confirmation document on VEGA by the date (usually but not always 7 days) specified. (If the ETC is received by email and not via VEGA then the specified date to sign and return the ETC by email is 72 hours unless otherwise specified.)
• Failure to return the signed ETC may result in the space being released. Please note if you do not comply with returning the signed ETC, this does not negate the booking and you will continue to be liable for all charges as set out in the ETC.
• Once purchased, evidence of promotion of the Veenus Experience on your website, by means of a Uniform Resource Locator (URL) link must be submitted onto Vega within 56 days of purchasing the Veenus Experience product.
• For Hotel and Experience bookings:
  a) Sales updates must be submitted onto Vega at 100 days prior to arrival and 60 days prior to arrival.
  b) A provisional guest list must be submitted to Vega not less than 60 days prior to the arrival date unless otherwise specified.
  c) A final guest list must be submitted onto Vega not less than 35 days prior to the arrival date unless otherwise specified. On receipt of a final guest list, Veenus may instruct the Hotel/Experience/Cruise/Train and/or other Service providers to release all remaining unallocated hotel accommodation/bookings/tickets/seats.
  d) After the cancellation deadline, if you still have Hotel/Experience/Cruise/Train and/or other Service accommodation/bookings/tickets/seats allocated and which you have not yet sold to your customers, Veenus will on request endeavour to hold such unsold hotel accommodation/bookings/tickets/seats, in addition to those sold to allow you maximum selling time. This must be agreed in writing or via Vega. You will be responsible for the charges for all unsold accommodation/bookings/tickets/seats on the original allocation not released back to Veenus by the specified deadline.
  e) A tour pack for the booking will be released after payment has been received. Vouchers that may be included in the tour pack hold no monetary value and are non-transferable.
• For River Cruise bookings:
  a) A provisional guest list must be submitted onto Vega not less than 180 days prior to the arrival date unless otherwise specified on Vega.
  b) An updated guest list must be submitted onto Vega not less than 140 days prior to the arrival date unless otherwise specified on Vega. Thereafter updated guest lists must be submitted onto Vega at regular monthly intervals until receipt of the final guest list.
  c) If your driver/tour leader is entitled to a free place as per your confirmation, this applies solely to the cabin and hotel accommodation. All additional items such as excursions, city tax or other inclusions are not guaranteed free of charge and are subject to availability, additional charge and provided at the discretion of the cruise director.
  d) A final guest list must be submitted onto Vega not less than 100 days prior to the arrival date unless otherwise specified on Vega.
  e) Balance payment must be made by bank transfer not less than 100 days prior to the arrival date unless a request is made by Service providers for earlier payment.
  f) A tour pack for the booking will be released after payment has been received. Vouchers that may be included in the tour pack hold no monetary value and are non-transferable.
  g) These terms and conditions are subject to the ship and route booked and may be subject to change and variation.
• For Train bookings:
  g) A provisional guest list must be submitted onto Vega not less than 270 days prior to the arrival date unless otherwise specified on Vega.
  h) An updated guest list must be submitted onto Vega not less than 140 days prior to the arrival date unless otherwise specified on Vega. Thereafter updated guest lists must be submitted onto Vega at regular monthly intervals until receipt of the final guest list.
  i) A final guest list must be submitted onto Vega not less than 90 days prior to the arrival date unless otherwise specified on Vega.
  j) Balance payment must be made by bank transfer not less than 90 days prior to the arrival date unless a request is made by Service providers for earlier payment.
  k) A tour pack for the booking will be issued after payment has been received. Vouchers that may be included in the tour pack hold no monetary value and are non-transferable.
  l) These terms and conditions are subject to the train and route booked and may be subject to change and variation.
• If no final guest list is received by Veenus before the cancellation deadline or by the above deadlines prior to the date of departure, Veenus does not guarantee that such hotel accommodation/bookings/tickets/seats originally booked or reserved as per the ETC or any other document or correspondence will remain available to you. Please note if you do not comply with sending the guest list, this does not negate the booking and you will continue to be liable for all charges as set out in the booking confirmation.

BOOKING AMENDMENT AND CANCELLATION

• If any further hotel accommodation/bookings/tickets/seats are required after a final guest list has been submitted, you must request these from Veenus in writing or via VEGA. Veenus will endeavour, but not guarantee, to book such further hotel accommodation/bookings/tickets/seats. Any such amendments may be subject to amendment fees issued by Veenus, the Hotel/Experience/Cruise/Train and/or Service provider.
• All cancellations and booking amendments must be confirmed to Veenus via VEGA at least 35 days prior to arrival (180 days prior to departure date for river cruises and 270 days prior to departure date for train bookings) or as specified on the ETC, whichever is earlier.
• The final numbers on the tour must be finalised by the cancellation deadline as specified on VEGA. Individual cancellations made after this deadline are likely to be liable for 100% cancellation charges.
• If you fail to cancel the booking via Vega and received acknowledgement of the cancellation by Veenus/VEGA before the stipulated cancellation deadline then without prejudice to any other right or remedy available to Veenus, you will remain liable to Veenus Ltd for the full purchase price of all rooms/cabins/tickets/seats and/or other reservations booked.
• If you fail to provide Veenus with the latest sales updates at 100, 60 and 40 days (180, 140 and 100 days for river cruise and 270, 140 and 90 days for train bookings) prior to the arrival date or as otherwise specified on the ETC, whichever is earlier, Veenus will either:

a) Release all bookings with the Hotel/Experience/Cruise/Train and/or other Service provider.
b) Confirm the most recent sales update provided by you on VEGA.
c) Confirm the allocation as agreed on the ETC.
d) In all instances you will remain liable to Veenus for the full purchase price of all rooms, cabins, tickets, seats and/or other bookings subsequently cancelled.
e) If any individual room/s, cabin/s, ticket/s, seat/s and/or other Services are released from the allocation or cancelled within 35 days of the arrival date (for river cruises, within 180 days if no deposit has been paid and 90 days if a deposit has been paid) or after the agreed cancellation deadline, whichever is earlier, without prior written agreement with Veenus, then, without prejudice to any other right or remedy available to Veenus, you will remain liable to Veenus for the full purchase price of those.

PRICE

• All prices quoted are inclusive of VAT.
• We reserve the right to give notice to you after issuing an ETC to increase the price of the Services to reflect an increase in our costs due to; (a) Any changes in departure dates or specifications for the Services which are requested by you.
  (b) Any delay caused by your failure to provide adequate information or instruction.
  (c) Any factor beyond our control such as, without limitation, any foreign exchange fluctuation, currency regulation, or alteration of duties.
  (d) Any changes in prices charged by the Hotel/Experience/Cruise/Train and/or other Service providers.

TERMS OF PAYMENT

• Veenus shall be entitled to invoice you for the price of the services at least 21 days (100 days for river cruises, train bookings and certain experience bookings) prior to the arrival date unless otherwise stipulated for example earlier payment requirements or deposits, and to be paid as per the invoice due date.
• All bookings that include a VIP experience/river cruise/train booking will require a minimum 10% nonrefundable deposit payment no later than 60 days (at time of booking for river cruises and 270 days for train bookings and certain experience bookings including but not restricted to theatre visits, Edinburgh Tattoo and special events) prior to the date of arrival, to secure the Hotel/Experience/Cruise/Train and/or other Service booked, unless otherwise stipulated.
• Veenus will be entitled to invoice you for non-refundable administrative booking charges as required by the Hotel/Experience/Cruise/Train and/or other Service provider, which are to be paid as per the invoice due date.
• The balance payment is required a minimum of 21 days (100 days for Cruises and 90 days for Train bookings and/or other Services) prior to the date of arrival unless otherwise stipulated.
• If you fail to make payment on the date agreed (the amount of such a payment and the payment date being agreed either by means of further terms agreed in writing, or by default) then, without prejudice to any other right or remedy available to us, we shall be entitled to:
  (a) Suspend performance of our contractual obligations until payment has been received.
  (b) Charge you interest on a daily basis on the amount unpaid, from the date of the invoice to the date the required payment is received at the rate of 5% above the base rate from time to time of HSBC.
  (c) In the event of invoices being outstanding for longer than 30 days, Veenus shall be entitled to cancel any future bookings and all outstanding invoices will become immediately due and payable in full. Payment must be made in sterling by bank transfer payable to Veenus Limited.
  (d) Not include certain Experiences or inclusions in your tour package, if these were subject to booking by a certain day/time on the Experience online platform. You will remain liable for the remainder of the tour inclusions including Hotel/Experiences/Cruise/Train and/or other Services.
• You are responsible for any additional costs incurred by you during the booking over and above those specified in the ETC and you must settle these directly with the Hotel/attraction/experience/river Cruise, train operator and/or other Service providers on their demand.

WARRANTIES, DISCLAIMER AND LIMITATION OF LIABILITY

• Veenus does not give any warranty or undertaking in respect of the standard of any of our Hotel/Experience/Cruise/Train and/or other Service providers. All warranties implied by statute or law in relation to the provision of the Services are excluded by Veenus to the maximum extent permitted by law.
• We will endeavour to update you with regard to any changes in the standard, quality and operation of our Hotel/Experience/Cruise/Train and/or other Service providers from the time of the booking to the date of departure provided that Veenus has been notified of the same by the Hotel/Experience/Cruise/Train and/or other Service providers including but not limited to type of ships, type of train, change of locomotive and train carriages, operation of the Experience/Cruise/Train or other Service, change to/from diesel or steam trains, instruction and terms by Network Rail, steam bans, travel times, routes and/or means of transport which become necessary due to the special conditions affecting travel by ship, due to security reasons or weather conditions, and/or other governmental, environmental or health restrictions, hotel rooms, meal arrangements, attraction type and inclusions. In the event of any such changes of the Hotel/Experience/Cruise/Train and/or other Service we will endeavour to provide suitable alternatives which may be of a different type but of the same quality, and the rest of the booking will remain in place as per the ETC. Any change in provision of Hotel/Experience/Cruise/Train and/or other Service will not negate the booking and you will continue to be liable for all charges as set out in the booking confirmation.
• As such where any Hotel/Experience/Cruise/Train and/or other Service providers is not up to standard or there is a breach of warranty or an implied or express contractual term, or where there is any other breach or negligence by the Hotel/Experience/Cruise/Train and/or other Service providers you shall seek an indemnity from the Hotel/Experience/Cruise/Train and/or other Service providers and not from Veenus. If required by you, Veenus shall add its name to any action against such a Hotel/Experience/Cruise/Train and/or other Service providers provided that you keep Veenus fully and effectively indemnified (in advance) of all costs, expenses, and losses in relation to the same including (without limit) to damages resulting from a judgment or other decision.
• All complaints, that arise during your stay (or visit to) at the Hotel/Experience/Cruise/Train and/or other Service, must be communicated within 24 hours and while your group is on tour, and Veenus will endeavour in assisting with a reasonable resolution. Any comments made post tour will be treated as feedback and not a complaint, so no response will be provided.
• You are required by the terms and conditions of this agreement to agree and undertake not to deal with the hotel/attraction/experience/river cruise/train operator and/or other Service providers directly. Any dispute which may arise between you and the Hotel/Experience/Cruise/Train and/or other Service provider (whether in relation to service, bookings or otherwise) shall in the first instance be dealt with by Veenus. Thereafter, if you are not satisfied with our recommended reasonable alternative offering, Veenus shall be absolved of any liability, and you shall take the matter up directly with the Hotel/Experience/Cruise/Train and/ or other Service provider. Any proceedings shall be issued against the Hotel/Attraction/Experience/River Cruise/Train operator and/or other Service providers and not Veenus. Veenus shall not be liable for any arrangements made between you and the Hotel/Experience/Cruise/Train and/or other Service providers directly and Veenus reserves the right to discharge the contract or suspend any bookings under the contract without liability to you.
• Except in respect of death or personal injury caused directly by us, Veenus shall not be liable for any defects in the Services, any failure to provide Services and any resulting consequences, any delay in performing, or any failure to perform, any of Veenus' obligations in relation to the services, if the delay or failure was due to any cause beyond our reasonable control. The Tour Operator shall be responsible to the Service Provider for any damage caused to the Hotel and/or Service including but not restricted to the rooms, cabin furnishings, utensils and equipment therein generally by any act, default or neglect of the Tour Operator, employee, client or guest of the Tour Operator.
• In no event shall Veenus be liable to the Travel partner for consequential damages such as loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim or any indirect, special, punitive, incidental or consequential damages or losses whether such damages are (alleged as) a result of a breach of contract, tort or otherwise. All such damages and losses are hereby expressly waived and disclaimed.
• Each Party represents and warrants to the other Party that for the term of this Agreement it has the full corporate power and authority to enter into and perform its obligations under this Agreement.

TERM, TERMINATION AND SUSPENSION

• These terms and conditions take effect with your registration to Vega and stay in effect until you or us terminate your account.
• You may terminate your account at any time and for any reason; however, you agree to give us written notice of your intention to terminate your account.
• You agree that we may terminate or suspend your account for any length of time with immediate effect without notice if we consider you have breached any of our terms and conditions.
• Should your account be terminated, either by yourself or us, clauses which expressly state as much as well as clauses which by nature survive termination shall stay in effect in perpetuity.
• You agree to delete any personal data, in particular guests' information, and confidential information to Veenus Limited and/or any third party within 30 days of the termination of your account.

OWERNSHIP AND RIGHTS RESERVED

• You agree that Vega and contents therein are the exclusive property of Veenus and its licensors. All trademarks that appear on Vega are owned by Veenus or the third parties who provide them and you will not remove or alter them or claim ownership of them. For the avoidance of doubt, you are the owner or licensor of any content you upload to Vega (translations we make thereof are owned by us).
• You acknowledge that using any part of Vega or content therein for any other than their clear and obvious purpose is strictly prohibited unless you first gain our written consent.
• Refer to the Veenus privacy and website policy for further information.

INDEMNIFICATION

• You shall indemnify and hold Veenus harmless for damages and losses of any kind resulting from their breach of this Agreement, applicable laws, rules or regulations.
• Should either you or us face a claim from a third party the other has a separate agreement or understanding with, you and us will work together in good faith to defend the claim and protect your and our interests. In such a situation neither you nor us shall take any action without prior written consent from the other (which shall not be conditioned, delayed or withheld without good reason). You shall further indemnify and hold Veenus harmless against claims from third parties you have a separate agreement or understanding with.
• To the maximum extent permitted by the Laws of England, you agree to assume all risks arising out of the use of Vega.

CONFIDENTIALITY

• Each party understands that by working together they may be exposed to confidential information of the other (including but not limited to the design, composition and pricing of Veenus' experience tours, client booking patterns, tour portfolio and design of the Vega platform). You and us mutually agree to respect, protect and strictly treat as private any such confidential information.
• You and us also mutually agree that all confidential information remains the exclusive property of the disclosing party and shall only ever be used to perform the respective obligations under this agreement. Upon written request by either party, the other shall promptly return and destroy any record of confidential information.
• Each party agrees that it shall use prudent methods to ensure its employees, officers, agents and service providers maintain the security of the confidential information and do not copy, publish, or divulge the confidential information.
• Each party warrants that it will duly observe all its obligations under any relevant data protection and privacy legislation which arise in connection with this Agreement.

INSOLVENCY

• This clause shall apply if:
  a) You make any voluntary arrangement with your creditors or become subject to an administration order or (being an individual firm) you become bankrupt or being (a company) go into liquidation (otherwise than for the purposes of amalgamation or reconstruction), or Updated December 2022
  b) An encumbrancer takes possession, or a receiver is appointed, of any of your property, or assets, or Veenus reasonably apprehends that any of the events mentioned above is about to occur in relation to you.
  c) If any part of this clause applies then, without prejudice to any other right or remedy available to Veenus, Veenus shall be entitled to discharge the Contract or suspend any bookings under the contract. If the Services have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

FORCE MAJEURE

• Neither party shall be liable for failure to perform its obligations under this Agreement if such failure results from acts, events, omissions or happenings beyond its reasonable control including, without limitation, any Act of God, natural disaster, fire, insurrection, war or other hostilities, riots, civil commotion, pandemic/epidemic, embargoes, the requirements or regulations of any civil or military authority, explosion, accident, industrial dispute, difficulty in obtaining raw materials, labour or fuel, transportation or communication problems, adverse weather, sea , air, ice and river conditions (including high or low water levels lock closure, landslide, natural or nuclear disaster, fire, chemical or biological disaster), act of any government or other national or local authority including rail operators an authorities,,, deviation in order to rescue or to attempt to rescue human lives or goods, requests or regulations given by the government of any nation, orders issued by authorities for the protection of the health and safety of employees, crew and/or customers, the act(s) and/or omission(s) of a third party not connected with the provision of services and/or any incident which is similar in nature or effect to any of the foregoing (a "Force Majeure Event").
• In the event that a government imposes any legally binding control or measure imposed by any competent authority relating to the control of COVID-19 and/or any other pandemic or medical emergency and having the intention that the Hotel and/or Services cannot proceed as per the booking confirmation for any duration ("Restriction Period"), the booking shall be suspended until the Restriction Period has ended. Veenus is not liable for any losses incurred by the Tour Operator as a result of the Restriction Period.
• Veenus shall not be responsible for making any refunds, payment of compensation or reimbursement costs or expenses incurred by you and/or any Passenger(s) as a result of such change.
• Veenus will promptly notify the other party of the delay and/or failure and will take all reasonable steps to overcome the delay and/or failure.

GOVERNING LAWS

• This contract shall be governed by the Laws of England and Veenus agrees to submit any matter in relation to the interpretation and performance of this agreement to the Courts of England.

This document sets out the terms and conditions of Veenus Limited's ("Veenus") contract with you being the Experience Provider.

INTERPRETATIONS AND DEFINITIONS

• "Veenus", "our", "we" and "us" refer to Veenus Limited.
• "You", "your", "Hotel" refer to you as the Hotel.
• "Platform", "Veenus platform", "Vega" refer to the Veenus Vega Software Website Platform.
• "Client" and "Travel Partner" refer to Veenus Clients.
• "Guest" refers to customers of the Veenus Travel Partners who stay at your hotel.
• "HC" refers to the Hotel Confirmation which is issued by Veenus to your hotel.
• These terms and conditions take precedence over any terms and conditions or other terms presented by you or your agents. In the case of any conflict between the provisions of these terms and conditions and any terms and conditions or other terms presented by you or your agents, the provisions of these terms and conditions shall prevail.

BASIS OF CONTRACT WITH VEENUS

• Veenus shall act as agent for sale of rooms or any other service provided by you in accordance with any written quotation or order supplied to Veenus by our Clients.
• No variation to these terms and conditions shall be binding unless agreed in writing by an authorised representative of both parties. Each party acknowledges that in entering into this agreement it does not rely on, and shall have no remedies in respect of, any statement, representation, assurances or warranty (whether made innocently or negligently) that is not set out in this agreement.
• The Hotel agrees that it will at all times provide the same level of hospitality and recognition to Guests as it does to any other guest at the hotel. At all times during their stay, groups of Guests are to be referred to by the Client name or group name as advised by Veenus prior to arrival.
• You warrant that the Hotel has complied with all statutory implied and express laws, rules and regulations directly or indirectly applicable to the provisions of your services including without limitation those relating to construction, maintenance, insurance, sanitation, hygiene and Health & Safety.
• You and your employees will refrain from any acts or admissions which may endanger the health or safety of Guests.
• You will ensure that all staff are properly trained for evacuation of Guests in the event of any emergency.
• You further warrant that you maintain appropriate and adequate insurance in response to your said obligations and liabilities to Veenus, including without limitation, insurance against fire, storm, flood, public liability and the indemnity set out in these terms. All public liability cover must be at least £1m per person/per incident or the equivalent in your local currency. You must produce on demand insurance certificates, premium receipts or conclusive evidence that you have specific insurance in force.
• These terms and conditions take precedence over any terms and conditions presented by the Hotel. In the case of any conflict between the provisions of these terms and conditions and any terms and conditions or other terms presented by the Hotel, the provisions of these terms and conditions shall prevail.

BOOKING PROCEDURE

• You shall be responsible for ensuring the accuracy of the terms of any confirmed booking and for providing us with any necessary information relating to the provision of the Services within such a time as is sufficient for Veenus to make the necessary arrangements for the contract to continue to be performed in accordance these terms and conditions.
• To confirm our reservation and to ensure that Veenus has the correct information for every booking you are requested to sign and submit the Hotel Confirmation within the specified time frame unless otherwise specified.
• The Travel Partner will provide Veenus with tracking sales figures from 12 weeks prior to arrival. Please contact Veenus for sales updates before the cancellation deadline to avoid Veenus incurring any cancellation charges.
• The Travel Partner will endeavour to release all unsold rooms from the allocation back to the Hotel within 28 days prior to arrival, unless otherwise agreed with the hotel. Should the Hotel require the Travel Partner to return rooms earlier than this, it must request this with Veenus in writing, giving at least 7 working days' notice, and Veenus shall be under no obligation to agree to such request.
• The Travel Partner will provide Veenus with a final guest list as soon as possible prior to each Group's arrival at the Hotel, however failure to provide a final guest list does not entitle you to release any room without the prior written agreement of Veenus. If you have not received a final guest list from Veenus 14 days prior to the date of the group's expected arrival, you must request this from Veenus. No rooms identified on Veenus' Hotel Confirmation documents may be released by you without first obtaining Veenus' written agreement to the release.
• In recognition that tour operators need to accept late bookings, we ask the hotel to make all reasonable efforts to hold extra rooms as long as possible, subject to liaison between you and us, to ensure any rooms not sold by our client are released back to you without penalty charges becoming due.
• It is the responsibility of the Hotel to check the final guest list for any specific dietary requirements and/or access needs of any of the guests.

ORDER AND SPECIFICATION

• The Hotel agrees to hold rooms as a specific allocation for Veenus in accordance with Veenus' Hotel Confirmation, sales update, tour detail sheet, final guest list and any other and/or subsequent agreements.
• Notwithstanding any other rights and obligations contained in these terms and conditions the Hotel shall use its best endeavours to give Veenus priority over any other booking where Guests' rooms have been double booked.
• The Hotel will not out book Guest into alternative accommodation unless it is necessary, due to natural disaster, fire, technical problems or other matters regarded as force majeure.
• If the hotel does have to out book the Veenus group it will offer a hotel that is of the same or superior standard in the same location, offering the same facilities and package inclusions and at no additional charge to Veenus. The acceptance of the suggested alternative accommodation will be at Veenus' discretion and in any event the Hotel remains fully liable to Veenus in respect of those Guests.
• Veenus has the right to cancel the booking at no cancellation charge, if we consider (at our discretion) that the alternative accommodation is not acceptable.
• You will undertake that all services/facilities usually offered by your Hotel will be available to Guests during their stay. If appropriate, you will make alternative arrangements for Guests, if such services/facilities are withdrawn or reduced. You must notify Veenus immediately of any changes to services/facilities and variation in price.
• If the Hotel receives a complaint/reasonable request from Veenus, Travel Partner, Guest, driver, courier or any other person connected to us, you will promptly attempt to find an appropriate solution. If, to your knowledge any complaint about your services remains unresolved when a group leaves your Hotel, you will immediately inform us and assist us in dealing with claims for compensation made as a result of the complaint.
• The Hotel must immediately inform Veenus of any proposed building works, alterations and renovation works taking place either at your hotel or within the vicinity of the Hotel, which may affect the quality of the Guests' stay. Veenus will be entitled at their sole discretion to cancel the reservation without any penalty, if Veenus considers that such works will adversely affect the quality of the Guests' stay. You will be liable for any loss if you fail to adhere to this clause, or if Veenus are liable to compensate any of the said passengers.
• The Hotel hereby indemnifies Veenus and agrees to keep Veenus indemnified from and against all liabilities, expenses, claims and demands arising from or in relation to (i) any out booking of Guests, including without limitation the cost of alternative accommodation and transfer or travel between the Hotel and the alternative accommodation; (ii) any changes to facilities or services; (iii) any claims by Guests relating to the accommodation or services provided by the Hotel; (iv) any payment of compensation to any Guest or Client made at Veenus' absolute discretion in relation to the provision of accommodation and/or services by the Hotel; (v) any marketing material produced by or on behalf of the Hotel; and (vi) any breach by the Hotel of the provisions of this agreement or any other agreement or documentation entered into between the parties ancillary or related to this agreement.

PAYMENT BY VEENUS

• Payment by Veenus will be made to the hotel within 30 days from the date of receiving an accurate VAT invoice after the tour has taken place unless otherwise agreed.
• Prices are not subject to change, except the rate of VAT if this is not known at the time of booking. Rates and terms and conditions must be confidential and under no circumstance be discussed with Clients, Guests, drivers, direct or indirect competitors.
• Veenus will not be responsible for any Guest incidental charges and/or damages, which must be settled directly with the Hotel by the guests.

CANCELLATION

• Veenus reserves the right to cancel any particular group without penalty if the Hotel is not up to the contracted standard and does not adhere to the terms set out in the agreement. As such, the Hotel is required to keep Veenus informed of any change which might adversely affect the Guests' stay, including but not limited to:
  (a) any changes in property, which could remove a benefit or reduce the enjoyment of any Guest.
  (b) changes in service provided including entertainment, meal arrangements and the use of swimming pools or other facilities.
  (c) noise, disruption or building work at the Hotel or in the vicinity.
  
• Where a booking is made in excess of 6 weeks of the proposed date of arrival of the Group then Veenus shall be entitled to cancel any such booking made and notified to the Hotel without incurring any penalty for doing so, provided Veenus gives no less than 28 days' notice of the cancellation to the Hotel, unless otherwise agreed with the hotel on the Veenus Hotel Confirmation.
• Where the booking is made within 6 weeks of the proposed date of arrival of the Group then Veenus shall be entitled to cancel without incurring any penalty for doing so, provided Veenus gives no less than 7 days' notice of the cancellation to the Hotel, unless otherwise agreed with the Hotel and specified on the Veenus Hotel Confirmation.
• Charges for Individual cancellations of up to 2 rooms (room drop) made at any time after the cancellation deadline and up to 24 hours prior to arrival will not be subject to cancellation charges.

NON-CIRCUMVENTION AND NON-SOLICITATION

• It is agreed that the Hotel will gain a substantial advantage, by Veenus introducing to the Hotel a number of Clients and Guests and accordingly, the Hotel agrees and undertakes not at any time during the term of this agreement or for a period of 12 months after the start of the first booking in respect of any Client, Guest or Group, without the written permission of Veenus, to solicit the custom of such Client or Guest or Group which has been introduced to the Hotel by Veenus.
• The term "introduced" shall include any contact between the Hotel and a Client, Group or Guest which has come through or following any booking, proposed booking or otherwise by an introduction by Veenus and where the Client, Group or Guest (as the case may be) did not have any dealing with the hotel within six months prior to the first time Veenus made such an introduction.

WARRANTIES, DISCLAIMER AND LIMITATIONS OF LIABILITY

The Hotel will be bound by the following:
(a) Veenus Hotel Confirmation
(b) Veenus Detail Sheet

• Subject to the terms of this agreement any warranties implied by statute or law in this agreement on our part (so far as the same have not been validly excluded under the terms of this agreement) shall be subject to the conditions laid out in this clause.
• Except in respect of death or personal injury directly caused by us, all warranties by Veenus are excluded, and we shall have no liability for the acts or omissions of our Clients or Guests. As such, where the Hotel is not up to standard or there is a breach of warranty or an implied or express contractual term, or where there is any other breach or negligence by the Hotel then the Hotel will be liable in this regard.
• Veenus shall not be liable for the delay in the performance, or any failure to perform any of Veenus' obligations in relation to the Services, if the delay or failure was due to any cause beyond our control.
• Veenus Ltd shall not be liable to you for a delay in performing, or any failure to perform, any of Veenus' obligations in relation to the services, if the delay or failure was due to any cause beyond our reasonable control.
  (a) Each Party represents and warrants to the other Party that for the term of this Agreement:
  (i) it has the full corporate power and authority to enter into and perform its obligations under this Agreement;
  (ii) it has taken all corporate action required by it to authorise the execution and performance of this Agreement;
  (iii) this Agreement constitutes legal valid and binding obligations of that Party in accordance with its terms, and
  (iv) it shall comply with all applicable Laws of England with respect to the products (to be) offered and/or services (to be) rendered by such Party.
  
• Each party shall indemnify and hold the other harmless for damages and losses of any kind resulting from their breach of applicable laws, rules or regulations.
• Each party shall further indemnify and hold the other harmless against claims from third parties they have an agreement or understanding with.
• In the event of a third party claim, the indemnified Party shall promptly notify the other Party and both Parties shall act in good faith to use their commercially reasonable efforts to consult, cooperate and assist each other in the defence and/or settlement of such claim, whereas the indemnifying Party shall be entitled to take over a claim and assume the defence and settlement (in consultation and agreement with the indemnified Party and with due observance of both Parties' interests), and neither Party shall make any admission, file any papers, consent to the entry of any judgment or enter into any compromise or settlement without the prior written consent of the other Party (which shall not unreasonably be withheld, delayed or conditioned).
• In no event shall any Party be liable to the other Party for consequential damages such as loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim or any indirect, special, punitive, incidental or consequential damages or losses whether such damages are (alleged as) a result of a breach of contract, tort or otherwise. All such damages and losses are hereby expressly waived and disclaimed.
• If you are not satisfied with Veenus' service, you must communicate this in writing as soon as is reasonably practical and Veenus will endeavour in assisting with a resolution. All complaints must be communicated within 24 hours or earlier, whichever is practical.

FORCE MAJEURE

• Neither party shall be liable for failure to perform its obligations under this Agreement if such failure results from acts, events, omissions or happenings beyond its reasonable control including, without limitation, any Act of God, natural disaster, fire, insurrection, war or other hostilities, riots, civil commotion, pandemic/epidemic, embargoes, the requirements or regulations of any civil or military authority, explosion, accident, industrial dispute, difficulty in obtaining raw materials, labour or fuel, transportation or communication problems or any incident which is similar in nature or effect to any of the foregoing (a "Force Majeure Event").
• In the event that a government imposes any legally binding control or measure imposed by any competent authority relating to the control of COVID-19 and/or any other pandemic and having the intention that the Client cannot proceed as per the booking confirmation for any duration ("Restriction Period"), the booking shall be suspended until the Restriction Period has ended at which time, Veenus may endeavour to but does not guarantee to reinstate the booking for an alternative date. Veenus is not liable for any losses incurred by the Hotel as a result of the Restriction Period.
• Veenus will promptly notify the other party of the delay and/or failure and will take all reasonable steps to overcome the delay and/or failure.

CONFIDENTIALITY

• Each party understands that by working together they may be exposed to confidential information of the other (such as but not limited to these terms and conditions, design and composition of Veenus' experience tours, Clients' booking patterns). You and us mutually agree to respect, protect and strictly treat as private any such confidential information.
• You and us also mutually agree that all confidential information remains the exclusive property of the disclosing party and shall only ever be used to perform the respective obligations under this agreement. Upon written request by either party, the other shall promptly return and destroy any record of confidential information.
• Each Party agrees that:
  (a) all Confidential Information shall remain the exclusive property and ownership of the disclosing party, and the receiving party shall not use it for any purpose, except in furtherance of this Agreement,
  (b) it shall use prudent methods to ensure its employees, officers, agents and service providers (the 'Permitted Persons') maintain the security of the Confidential Information,
  (c) it shall ensure that Permitted Persons do not (i) copy, publish, or divulge the.


• Each party warrants that it will duly observe all its obligations under any relevant data protection and privacy legislation which arise in connection with this Agreement.

MISCELLANEOUS

• You agree that in case any clause of these terms and conditions become invalid the remaining clauses shall not be affected and will stay in full effect throughout.
• Any typographical, clerical or other error or omission in any quotation, price list, confirmation of offer, invoice or other document or information issued by Veenus directly or via the Veenus website shall be subject to correction without any liability on the part of Veenus.

INSOLVENCY

• This clause shall apply if:
  a) You make any voluntary arrangement with your creditors or become subject to an administration order or (being an individual firm) you become bankrupt or being (a company) go into liquidation (otherwise than for the purposes of amalgamation or reconstruction), or
  b) An encumbrancer takes possession, or a receiver is appointed, of any of your property, or assets, or Veenus Ltd reasonably apprehends that any of the events mentioned above is about to occur in relation to you.
  c) If any part of this clause applies then, without prejudice to any other right or remedy available to Veenus, Veenus Ltd shall be entitled to discharge the Contract or suspend any bookings under the contract. If the Services have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
  

GOVERNING LAWS

• This Contract shall be governed by the Laws of England and Veenus agrees to submit any matter in relation to the interpretation and performance of this agreement to the Courts of England. Disputes arising from these terms and conditions shall be exclusive to the jurisdiction of the English Courts.

Information updated Apr 2024