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FAQ

Frequently Asked Questions
Deposits are required as per the terms specified in your Experience Tour Confirmation and vary depending on the hotel and experience requirements.
You will be invoiced by email and payment is accepted by bank transfer only.
The deadlines stand unless otherwise agreed. However, if you are close to running and realistically believe more time to promote will achieve the minimum numbers, please contact us on hello@veenus.com and we will try to extend the deadlines with the hotels and experiences.
• Log into your account (by clicking Log in on the top right of the screen) • Click Bookings • Click Current Bookings • Click on the relevant tour • Click Tour Overview (right side of the screen) • Click Invoice (Deposit is stage 5, Invoice is stage 8)
Any guest requests can be requested via our website through the Guest List, or by emailing hello@veenus.com. If your guest list is at the completed stage, and you would like to make requests, then these must be sent through by email. Please note guest request are subject to availability and are not guaranteed. You will be notified once a request has been confirmed.
These can be found in the blue bar of every package. Level 1 – Minimal walking & very few steps Level 2 – Moderate walking & few steps Level 3 – Lots of steps and active walking, cobbled stones Level 4 – Walking, steps, narrow staircases and/or difficult terrains Level 5 – Long and intensive walking conditions (e.g. rambling)
General information like route and provisional times will be shared at the time of the booking. The Tour Pack will contain confirmed crossing information including exact timings. This becomes available on your Tour Overview approximately 14 days prior to departure.
At the time of booking, you can see this on the blue bar. The Experience Tour Confirmation states if porterage is included or carries an additional charge. If the porterage is required, please inform us at the final guest list stage.
The driver’s accommodation at the hotel is included free of charge based on a minimum of guests, as indicated in your Experience Tour Confirmation. Free entry to experiences for drivers is at their discretion and not always guaranteed. Couriers and tour managers are not included free of charge unless otherwise specified or agreed.
We will provide you with experience vouchers and e-tickets (if needed) approximately 14 days in advance. Some experiences provide only physical tickets and these will be posted to your preferred location (your office or directly to the hotel for collection on arrival).
You can view this on your Itinerary Map. • Log into your account (by clicking Log in on the top right of the screen) • Click Bookings • Click Current Bookings • Click on the relevant Tour • Click Itinerary Map (on the right side of the screen)
Based on your minimum numbers to run and the hotel and experience policies, this can be considered on a case-by-case basis.
You can request changes by emailing hello@veenus.com. Any changes are subject to availability at the hotels and experiences.
All the details and inclusions of the tour are stated on the Experience Tour Confirmation document.

• Log into your account (by clicking Log in on the top right of the screen)
• Alerts section shows all contracts that need to be signed.
• Click go to on the relevant alert
• Click sign on the Exp Tour Confirmation box (first stage/box below the tour name)
• Scroll down to the end of the document
• Check the box if you agree the booking details are correct
• Click Sign Document OR
• Log into your account (by clicking Log in on the top right of the screen)
• Click Bookings
• Click Current Bookings
• Click on the relevant Tour
• Click Tour Overview (right side of the screen)
• Click sign on the Exp Tour Confirmation box (first stage/box below the tour name)
• Scroll down to the end of the document
• Check the box if you agree the booking details are correct
• Click Sign Document